Warranties

Last updated: March 5, 2026

At ShenShine Cleaning, professionalism isn’t a tagline — it’s our standard. This page explains the warranties, protections, and guarantees that come with every service we provide for homes and businesses across Calgary. Our coverage includes deep cleaning, move-in / move-out cleaning, post-construction cleanup, and routine maintenance services.

1. Our Promise — Industry Credentials That Protect Your Property

Our cleaning specialists are trained, insured professionals who follow proven cleaning systems and detailed checklists to deliver consistent, high-quality results on every visit.

We use commercial-grade equipment and carefully selected products designed to protect surfaces while delivering long-lasting results for services such as:

• Deep cleaning
• Carpet and steam cleaning
• Hardwood floor care
• Post-construction cleanup
• Commercial and office sanitation

2. Fully Insured for Your Peace of Mind

Your property is protected by $2,000,000 in liability insurance, covering both your home or workplace and our team members in the unlikely event of an incident.

This coverage provides protection for accidental injury or property damage that may occur during our services. Our team will assist you through the claims process and communicate openly if any situation arises.

3. Our Workmanship Guarantee (Satisfaction & Re-Clean Policy)

This guarantee applies to routine housekeeping, one-time deep cleaning, move-out cleaning, and commercial cleaning services when concerns are reported within the 24-hour window after service completion.

4. Service-Specific Warranties

Residential Cleaning

Our residential cleaning services are backed by a satisfaction guarantee. If any area of your home does not meet expectations, report the issue within 24 hours and we will re-clean it free of charge.

Commercial & Office Cleaning

Commercial clients receive cleaning services according to the agreed service scope. If specifications are not met, we will promptly correct the issue after notification.

Move-In / Move-Out & Post-Construction Cleaning

These intensive services follow enhanced cleaning checklists to ensure every space is thoroughly cleaned and ready for occupancy. Any missed items reported within 24 hours will be corrected at no additional cost.

5. How to Report a Problem

1. Call our support line or send us an email.
2. Provide booking reference, service date, description of the concern, and photos if available.
3. Our team will schedule a re-clean or inspection promptly.

Most service concerns are resolved within 48 hours after the report is submitted.

6. Exclusions, Limitations & Client Responsibilities

• Pre-existing conditions: Our warranty does not cover pre-existing damage, stains, wear and tear, or conditions that cannot be removed through professional cleaning.
• Client preparation: Clients should remove excessive clutter, secure pets, and safeguard valuables before cleaning begins.
• Damage reporting: Any accidental damage must be reported within 24 hours so our team can properly assess and resolve the issue.
• Liability limits: Liability is limited to the protection provided through our insurance coverage.

7. Products & Equipment — Safe, Professional, Effective

ShenShine Cleaning uses professional-grade equipment and carefully selected cleaning solutions designed for safe and effective results.

If you have allergies, product sensitivities, or eco-friendly preferences, please notify us during booking so we can accommodate your needs whenever possible.

8. Precision Cleaning That Protects Your Investment

Improper cleaning methods can damage floors, finishes, and high-value surfaces. Our technicians follow industry best practices when performing:

• Carpet and steam cleaning
• Hardwood and delicate floor care
• Post-renovation cleaning
• Move-in and move-out detailing
• Office and commercial sanitation

These professional methods help preserve your property’s condition while maintaining safe and hygienic spaces.

9. Training, Screening & Continuous Improvement

• Employee background checks and screening
• Training on cleaning procedures and safety standards
• Ongoing development on modern cleaning techniques
• Customer feedback reviews for service improvement

10. Dispute Resolution & Policy Updates

Our goal is to resolve any concerns quickly and fairly. If a problem occurs, please contact our support team so we can work toward a satisfactory resolution.

If an issue cannot be resolved through customer support, it may be escalated to management for further review.

ShenShine Cleaning reserves the right to update this policy at any time. Updated versions will always be posted on our website.

11. Why Customers Choose ShenShine Cleaning

• Local Calgary cleaning experts
• $2,000,000 liability insurance protection
• 24-hour satisfaction re-clean guarantee
• Professional commercial-grade equipment
• Eco-friendly cleaning options available
• Trusted specialists for deep cleaning, move-out cleaning, and commercial services

12. Frequently Asked Questions

How long do I have to report a problem?

You must report any service concern within 24 hours for our re-clean guarantee.

What if I’m not home during the cleaning?

You can provide access instructions during booking. If something cannot be cleaned due to access restrictions, a follow-up visit may be scheduled.

Do you offer eco-friendly cleaning products?

Yes. We provide eco-friendly options upon request and use professional cleaning products chosen for safety and effectiveness.

13. Contact & Claims